Technology Tips for Working Remotely

IIT support is available by phone 302-857-1700 and online.

Technology Tips: Subjects

Select a subject to view information about it.

Employee Phones Icon and text
Remote Desktop Access
Cloud Storage
Zoom Video Conferencing
Office and Teams
Adobe Creative Cloud
WiFi Access: Free or Low Cost
Working securely from home

Employee Phones:

Number 1

Employees may request that their voicemail (audio file) messages be automatically forwarded to their email accounts. This means that you will not need to call into campus to retrieve your voicemails. To request this feature, click on the “SUBMIT A TICKET TO IIT” green bar below.  Then click the “Employee Technology Support” link.  Under the “Support Topic” drop down, select “Phone Support” and provide your full office phone number and DTCC email address. 

number 2

Effective Friday, 3/20/20 call forwarding options will be disabled for most employees. In order to preserve available campus phone circuits, call forwarding will be restricted to critical student support services and will require vice president approval.

Number 3

Retrieving voicemail messages from off campus:

Employees can access your voicemail by calling your work location’s voicemail number below:

Stanton
302-453-3033

Wilmington
302-571-5303

Owens
302-259-6800

Dover
302-857-1995

Once you have been connected, press the “#”, enter your 4 digit extension, and enter your passcode.

Remote Desktop Access

Remote Desktop Login- screen

Employees may log into remote.dtcc.edu in order to access files located on departmental and personal network drives. However, treat the remote server like a filing cabinet at work where you will run in and get files off your desktop or off the shared drives and then get back out. Due to licensing limits, we are requesting that you do not stay in a remote session any longer than necessary. IMPORTANT: When you are done using the remote.dtcc.edu service, go to the bottom left of your window, click the window icon, then click the power icon, then select disconnect. Most technology resources, including email, can be accessed by any browser window and by logging into http://my.dtcc.edu.
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DO NOT USE Remote.dtcc.edu to use Zoom. Go directly to http://dtcc.zoom.us

Storing Files on OneDrive or Google Drive

Upload to Cloud icon

After you connect remotely to your workstation, we recommend moving your files onto a cloud storage system. Delaware Tech supports two of services that can do this; Google Drive and OneDrive. OneDrive offers 1TB of storage and Google Drive offers unlimited storage. Please make sure you are signing into these services using your Delaware Tech information. Once your files have been moved, you will no longer need to use the remote.dtcc.edu connection to access your files. We have screen shot directions below for both services. 

Zoom Video Conferencing

Zoom Pro licenses are now available to employees!

Click the “Sign in” button and enter your college username and password.

Zoom Logo

Please consider using other technology during  peak instructional  hours (M-F 8:30 a.m. – 2:30 p.m.). To the extent possible, employees in supporting divisions should use this technology early in the morning (prior to 8:30 a.m.) or late afternoon (after 2:30 p.m.). During peak instruction time, consider downloading and using other technology such as Skype for Business, and applications available from the college’s Microsoft’s Office 365 license.

UPDATE: Starting September 27, 2020, Zoom will require all meeting have a passcode or waiting room. To learn more, please read this update from Zoom.

DO NOT USE Remote.dtcc.edu to use Zoom. Go directly to http://dtcc.zoom.us

Please be aware that your Zoom cloud recording will be saved for up to 120 days. (Click to expand and learn more)

Did You Know?

With our current Zoom licensed accounts, the College has a limited amount of Zoom cloud storage space available if you elect to save your zoom recording to the Zoom cloud instead of locally to your own device.

What does this mean? 

Please be aware that your zoom cloud recordings will be saved up to 120 days.  As the date gets closer, you will receive an email notification alerting you that your Zoom cloud recording is set to be auto-deleted with the option to download locally. 

What can I do? 

  1. You can download your zoom cloud recording locally to your desktop or an external device. 
  2. Have your Zoom recording uploaded to Vimeo by our CCIT Media team. 

Submit your zoom cloud recording link to:  https://support.dtcc.edu/support/support.php and select the Video and Multimedia Production option when submitting your ticket. 

Once the media team has received the ticket information, they will upload your zoom recording to Vimeo and provide you the link to use/share to others.  These Vimeo recordings will be closed captioned as well. 

NOTE:  If you DO NOT opt for either options above, you will lose your Zoom cloud recording once it is auto-deleted and will NOT be recovered!

Best Practices for a Safe Zoom Environment

Meeting Icon

Don’t share your meeting link on social media or other public forums. That’s an invite for anyone to join your meeting.

Screen Sharing Icon

Manage Screen Sharing. Choose “Only Hosts” under “Advanced Options” or lock the Screen Share by default for all your meetings.

Waiting Room Icon

Try the Waiting Room. A virtual staging area that stops your guests from joining until you are ready for them.

Personal ID Icon

Avoid using your Personal Meeting ID (PMI) to host public events. Don’t let others crash your personal virtual space.

Participants Icon

Manage your participants. You can remove unwanted or disrupted participants, lock the meeting, disable private chat, and more.

Password Lock Icon

Password protect your meeting. Require a password that your participants need to enter before attending your meeting.

And most important: Make sure you keep Zoom up-to-date!

Office365 and Microsoft Teams

Office 365 and Microsoft Teams logos

There are many services you can use without connecting remotely to your work machine. Microsoft Teams can be downloaded onto almost any device and gives you access to great tools like chat, video calls, and document collaboration. You can access Office365 to use the web version of many Microsoft applications. This is also where you can download a personal copy of Office to use on your computer. Please see all of the links below for assistance with each of these things. (Delaware Tech employees only)

Adobe Creative Cloud

Adobe Logo

During the COVID 19 situation, DTCC was able to work with Adobe to get temporary access for our faculty and staff to Adobe Creative Cloud. If you already had a named license, this does not affect you. There are directions below for both groups. Please follow the directions appropriate for you. If you are unsure, please submit a support ticket at support.dtcc.edu

WiFi Access (Free or Low Cost)

Free Xfinity WiFi Hotspot Access
Opens Nationwide in Response to Coronavirus

Available Programs for
Affordable Internet Service

Free Hot Spot Wi-Fi Locations in New Castle County

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NCC Government Center (87 Reads Way, New Castle 19720)

NCC Gilliam Building (77 Reads Way, New Castle 19720)
Garfield Park PAL (26 Karlyn Dr, New Castle DE 19720)
Banning Park Maintenance Base (102 Middleboro Rd, Wilmington, 19804)

Learn more about future Hot Spots

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Kimberton Police Academy (201 Kimberton Drive, Newark 19713)
EMS Base 5 Parking Lot (North Broad Street, Middletown)
Kirkwood Library (6000 Kirkwood Hwy, Wilmington, DE)
Bear Library rear parking lot (101 Governors Place, Bear)

Working from Home Securely

number 2

Create a cybersecure workspace in your home using the tips for digital safety during COVID-19 above.

  1. Ensure that you have antivirus software installed, that the program and virus definitions are current, and that you have run a full system scan on each computer/device before working remotely.
  2. Exercise the utmost care and diligence while working remotely to protect unauthorized viewing of your monitor or device.
  3. Please do not download any college data to your personal computer or device.
  4. Please do not use any public Wi-Fi to work remotely from the college.
  5. Never share your college password with anyone. IIT will never ask for your password