Information Technology (IT) is composed of five distinct divisions that all work together to provide technology access, support, maintenance, and training to the College community. Read on to learn about the most common services offered by each division.

Customer Support

Support for user accounts, password resets and multi-factor authentication issues are available for staff, faculty, and students at each of our campus open labs, via our 1700 phone number, or through the Virtual Support Center.

Tech Support

Supports hardware and software troubleshooting for issues related to printers, computer applications, scanners, etc.

Computer Maintenance

Installs critical software and security updates on office workstations, classroom computers, and other machines throughout the College.

Network Connectivity

Provides wired and wireless access to the internet and College network resources.

Network Security

Ensures compliance with security standards necessary for the safe storing of user data, files, and information.

Infrastructure Maintenance

Maintains the function and integrity of systems such as network, email, wireless, and internet access.

Classroom Technology

Specializing in the support, maintenance/repair, and integration of a wide range of classroom technology. Technology including projectors/displays, transmission equipment, interactive tools, audio systems and virtual landscapes.

Conferencing & Event Support

Our AV department offers comprehensive support for state-of-the-art Conference Centers, Boardrooms, Huddle Rooms, Recording/presentation spaces, Hyflex classrooms, lecture halls, digital signage, and any campus venue equipped with integrated AV technology, including live and virtual event support.

Media Production Services

Our internal Media Production Team manages DTCC’s audio-visual and media production requirements. Their services include Graphics/Animations, Presentations, Web Design, Video/Digital Media Recording, Audio Video Editing, Tech Instruction, and Live Streaming.

Student Information Support

Provides support for Banner, Degree Works, and related functional office business applications, and database services to the College.

Web Services

Oversees SaaS operations, and engage in the planning, development, and implementation of custom web applications and services for Delaware Tech.

Software Solutions Review

Offers application evaluation and infrastructure integration review services for collegewide business software solutions.

Web Management

Manages and updates DTCCs official website, employee and student portals, and web-based properties, ensuring adherence to quality standards, branding guidelines, and accessibility compliance.

Strategic Planning

Provides strategic planning, administrative oversight, project management, web management, and budgeting for collegewide technology implementation, infrastructure, operations, and growth.

Project Management

Establishes, plans, and manages collegewide information technology projects, serving as a liaison between the business and technical aspects of assigned projects.