Computer/Software – IT Support Center

How do I activate my employee Zoom account?

Posted on May 12, 2023
By Jerry

Zoom Pro licenses are now available to employees! Click the "Sign in" button and enter your college username and password. To activate your Zoom account, go to http://dtcc.zoom.us Please consider using other technology during peak instructional hours (M-F 8:30 a.m. – 2:30 p.m.). To the extent possible, employees in supporting divisions should use this technology [...]

How to help Delaware Tech’s email system (MS Outlook) filter phishing emails

Posted on April 6, 2023
By Jerry

You can help Microsoft learn to filter this by using Outlook’s “report message” feature: In Outlook (desktop app) open the message in its own window. At the top right, look for a “report message” button. In Outlook on the Web, open the email and look across the top of the email window for “Report”. In […]

Will I be expected to reauthenticate (e.g., sign back in using Multi-Factor Authentication) throughout the day?

Posted on April 4, 2022
By Jerry

You will only be expected to reauthenticate if you log out of MyDTCC or if you have been timed out of the application.

If I authenticate (e.g., sign in to MyDTCC) using Multi-Factor Authentication, will I need to use MFA to access any other college resources (e.g., email, O365, D2L)?

Posted on April 4, 2022
By Jerry

If you authenticate with MyDTCC will not need to use MFA to access additional resources that you connect to through MyDTCC. Your computer will hold on to a token which will tell any additional accounts that you have signed in.

How long do updates take if my computer needs to be updated?

Posted on July 28, 2021
By Jerry

If your computer has not been updated for a long period of time , updates may take about one hour. The actual time will depend on the amount of data on the computer and internet connection speed but may take between 30 minutes and two hours.