There are times that you may need to transfer a call. When transferring a call, it is important to convey a high level of customer service and professionalism and this can be done with a "warm transfer". This means that the original call will be transferred along with information to prevent them from having to [...]

There are expectations for answering voicemails that include some basic etiquette.  Unless you are on leave, voicemail messages are expected to be returned within 24 hours during the work week.  Delaware Technical Community College employees are expected to check their voicemail regularly and should not direct callers to reach out by email in lieu of leaving a voicemail.   [...]

Your messages should begin to play automatically. If they do not, press "1" to Listen to New Messages. While listening to new messages: Menu options 4 = Erase message 5 = Save message 7 = Skip message * = Return to Main Menu From the Main Menu, you have other options 1 = Listen to [...]

Dial one of the numbers below.  If you call from your phone, you will automatically be prompted to enter your security code. If you call from 0ff-campus or from another phone on-campus, after you hear "You have reached Delaware Technical Community College", press the # key. You will be prompted to enter your mailbox number [...]

You will have an opportunity to set up your voicemail greetings. Here are two examples of voicemail greetings that model professionalism and warmth.  Sample standard voicemail greeting: Hello, this is Jim Smith, administrative assistant in Delaware Tech’s Terry campus business services office. I am currently away from my phone or speaking with someone on the other line. If you [...]