Frequently Asked Questions by Category
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My Account
- How do I reset my password?
- How do I set up Multi-Factor Authentication (MFA) for use at Delaware Tech?
- What are some other Authenticator apps I can use with MFA?
- How do I use a different Authenticator app other than Microsoft?
- What data does the MS Authenticator collect and store on my behalf and how can I delete this data?
D2L
- Can I print out Quizzes and Exams from D2L?
- Are students required to use Multi-Factor Authentication?
- Will I be expected to reauthenticate (e.g., sign back in using Multi-Factor Authentication) throughout the day?
- If I authenticate (e.g., sign in to MyDTCC) using Multi-Factor Authentication, will I need to use MFA to access any other college resources (e.g., email, O365, D2L)?
- Can I track the number of response to my course evaluation?
Computer/Software
- How do I activate my employee Zoom account?
- How to help Delaware Tech’s email system (MS Outlook) filter phishing emails
- Will I be expected to reauthenticate (e.g., sign back in using Multi-Factor Authentication) throughout the day?
- If I authenticate (e.g., sign in to MyDTCC) using Multi-Factor Authentication, will I need to use MFA to access any other college resources (e.g., email, O365, D2L)?
- How long do updates take if my computer needs to be updated?
- Unable to Download/View Attachments in Outlook Web Version
- How to Prepare for the Electronic Record Retention Policy & Organize Your Email Records
- How to help Delaware Tech’s email system (MS Outlook) filter phishing emails
- How to Add a Delaware Tech Email/Outlook account to Gmail on an Android.
- How to add Delaware Tech Email/Outlook to Android
Multi-Factor Authentication (MFA)
- How do I set up Multi-Factor Authentication (MFA) for use at Delaware Tech?
- What are some other Authenticator apps I can use with MFA?
- How do I use a different Authenticator app other than Microsoft?
- What data does the MS Authenticator collect and store on my behalf and how can I delete this data?
- How do I change my Delaware Tech MFA settings?
Office 365
- How to help Delaware Tech’s email system (MS Outlook) filter phishing emails
- If I authenticate (e.g., sign in to MyDTCC) using Multi-Factor Authentication, will I need to use MFA to access any other college resources (e.g., email, O365, D2L)?
- How to log into my Office 365 Cloud?
- How to Add a Delaware Tech Email/Outlook account to Gmail on an Android.
- How to add Delaware Tech Email/Outlook to Android
Course Evaluations
- Can I track the number of response to my course evaluation?
- How do I access and download instructor results from course evaluations?
- Can I view the results of a specific project in the course evaluations?
- How do I build a report from my course evaluation results?
- How do I share my Course Evaluation Report?
Phone / Voicemail / Videoconferencing
- How do I transfer call using my Delaware Tech phone?
- What are the expectations for answering voicemails at Delaware Tech?
- How do I use the Voicemail menus on my Delaware Tech phone?
- How do I check my Delaware Tech Voicemail?
- What should I record for my Delaware Tech voicemail greeting?